What were the clients key problems and needs?
Our client came to us with a number of problems they were facing that were very time consuming for their business and wider team to handle.
They regularly received calls from customers asking to place small orders. They also received many requests to place orders with credit. Although they were happy to receive these orders, it meant that they were losing potential orders that were significantly larger.
They also had many customers that were not paying credit on time – so, much of their time would be spent chasing companies and not on calls from customers placing orders.