One of Supplyant’s key e-commerce clients needed a way to manage over sixty UK warehouses from one system. They were relying on their suppliers to dispatch the goods to their customers as well as relying on them to provide customer service information. This method provided no visibility nor tracking facilities. Furthermore, they incurred high carriage charges because of the low volumes being dispatched from each supplier.
Supplyant worked with MetaPack to create a system that allowed individual warehouses for each of their suppliers and customers incorporating the relevant rates, services and allocation criteria.
Director, Nick Morton explains the benefits, “now that we have MetaPack in place we’re able to pass on an average carrier cost reduction of 28% and reduce account setup to pickup time to under 48 hours. This has proved a big hit with small and large businesses alike.”
Now when processing a ‘third party collection’ (where the consignor organises the collection from a remote address for either a return delivery or delivery to another address through MetaPack, all Supplyant or their customers have to do is enter the consignment details as normal, the supplier then logs into their warehouse and prints the label.
The goods are dispatched directly from the supplier with Supplyant or their customers having full visibility and tracking of each delivery.
“MetaPack has automated our dispatch process, reduced the amount of administration involved and enhanced our customer service by giving us the knowledge of where our parcel is at any given time. We encourage all of our suppliers and customers to use MetaPack, we consider ourselves ambassadors for the system. People generally concentrate on cost savings on the bottom line, and forget the cost of administration and automation. The savings our clients have made have been incredible” adds Nick.
You can read the full case study on the MetaPack site here
For more information on how MetaPack can help organise your delivery systems watch this video with Patrick Wall, CEO being interviewed by Internet Retailing Magazine.
Talk to us about integrating the MetaPack system into your business today.
